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Frequently asked questions

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The VIN

What is a VIN?

The VIN (Vehicle Identification Number) is a unique 17-character code assigned to every vehicle by its manufacturer. It allows the vehicle's specifications and history to be traced.

Where can I find my vehicle's VIN?

The VIN appears on the vehicle's registration document. It is also stamped on the vehicle itself: at the base of the windscreen on the driver's side, on the front door frame, or on the manufacturer's plate under the bonnet.

The report

Does the report work for all vehicles?

Auto-Passeport can analyse any vehicle with a valid 17-character VIN, regardless of the country of original registration, subject to data availability for that vehicle.

How long does it take to receive my report?

Once payment is confirmed, the report is automatically generated and sent to you within minutes as a PDF.

Is Auto-Passeport available in my country?

The site is available in French, German, Dutch and English, and reports can be generated for vehicles registered in many European countries.

Payment and data

Is my data secure?

Yes. The VIN and your contact details are processed in compliance with GDPR and are never resold to third parties. See our privacy policy for details.

Can I get a refund if the report doesn't suit me?

Guarantee and refund terms will be detailed in our terms and conditions once online payment launches.

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Contact A specific question? Write to us using the form. How it works Discover every step, from the VIN to the PDF report. Sample report See the typical structure of a report.